Frequently asked questions about subscription tiers, security, and workspace preferences.
Supabind Online ($10/mo) is a fully managed service where we host your data and processing. BYOD (Bring Your Own Database, $5/mo) allows you to connect our processing engine to your own database (PostgreSQL/MySQL), giving you total control over where your files are stored.
Yes. You can update your billing frequency in the Subscription section of your Profile. Switching to Annual billing typically provides a 20% discount compared to the month-to-month rate.
If a subscription is not renewed, your account will move to a 'Read-Only' state. You will still be able to view and download existing files, but automated syncs, new uploads, and AI transformations will be paused until the plan is active again.
Upon sign-up, a verification link is sent to your inbox. If you haven't received it, go to Profile Settings → Security and click 'Resend Verification'. A verified status is required to access production features like Odoo Sync.
Supabind does not charge an additional fee for connecting your own AI providers in the Control Center. However, you are responsible for any token costs incurred directly through that provider's API.
If you cannot log in, use the 'Forgot Password' link on the login page. If you are already logged in and want to update your credentials for security, navigate to the Security tab in your Profile Settings.
Currently, 2FA is listed as 'Not Available' for standard plans. This feature is in active development for our Enterprise and BYOC tiers and will be rolled out to all users in a future update.
Team seats allow you to add collaborators to your workspace. Each seat is billed at the same rate as your primary plan. You can manage, add, or remove seats from the 'Members' section within the Control Center.
In the Control Center, you can toggle between 'Light' and 'Dark' themes. You can also switch the Navigation Layout between 'Sidebar' (best for large monitors) and 'Top Nav' (best for laptops) to suit your preference.
All billing history and downloadable invoices are available under the 'Billing' tab in your Profile Settings. This section also allows you to update your credit card information.
Our Enterprise plan is designed for organizations requiring full data sovereignty (On-Premise) or high-capacity syncs. It includes white-labeling, priority support, and custom data retention policies.
If you have questions about a specific charge, need a custom invoice, or are having trouble with account verification, our team is ready to assist.
Contact Account Support